General Operating Tips

General Maintenance

Your RightEye VisionTracker is a computer with a Windows operating system. To keep it running smoothly, follow these tips:

Turn the system OFF overnight when not in use, or at least once a week to ensure Windows and/or RightEye Updates are installed. Use the ? menu to power off your system.
Turn the system ON at least an hour before testing to finish installing any updates and ensure there are no issues
Do not interrupt the system while it is installing Windows Updates ("Getting Windows Ready...") unless absolutely necessary
Have at least 3mbps upload speed for reliable testing. Click here to check your internet speed
If your WiFi isn't stable, use the ethernet cable provided with your system for a wired connection
If your system isn't responsive, try pressing ESC to return to the home screen or Alt+F4 to restart the application.
Keep the screen and eye-tracker clean with a microfiber cloth

Calibrate and test at 55cm-60cm (or otherwise noted)
Ensure head tilt line in eye box remains green
Focus on the red center of the dot
Make sure nothing is blocking the eye-tracker, and clean it often with a microﬁber cloth
Make sure your system is away from direct sunlight (ideally in a room with no windows) and there's no glare

Check distance and head tilt between each individual test
Remind user not to talk or move head during testing unless directed
Place ﬁngers on appropriate keys before starting tests
Follow on-screen instructions
Use a mobile hotspot (ex. phone or MiFi) when experiencing a weak signal or traveling

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Click ‘View Reports’ on your device or launch Google Chrome on a desktop computer and go to https://dashboard.righteye.io (bookmark this!)
Under Destination, select Save as PDF to save it or choose a printer
Set layout to ‘Portrait’, margins to ‘Default’ and ‘Scale’ to 100
Uncheck ‘Headers and footers’ and ‘Background graphics’
Click on Save or Print
To share a report attach the PDF to an email and send